FAQs

I have a question about…

Original Artworks

Yes, of course!

You can view a painting at my home studio before deciding on a purchase. Use the contact form to get in touch and we’ll arrange a suitable date and time.

Absolutely.

Your painting will not be identical to the original but you can commission me to create something similar especially for you.

Prints

A Giclee print is a high quality, light fast and fade resistant reproduction of an original artwork. My giclees are produced by specialist printers using pigment based inks and fine art paper.

My prints are made with the highest quality materials including fade resistant inks and should last the test of time. However, I would suggest hanging your print out of direct sunlight and away from high humidity areas such as bathrooms.

Yes I can. Please head to the Special Order Request page where you can let me know exactly what you are after.

A special order will take up to ten working days. Once shipped, you will be given a Royal Mail tracking number to follow the progress of your print on its way to you.

Framing

All of my original paintings on canvas are framed in a white, wooden tray frame. Framing for artworks on paper varies but details and images are included with the description of each artwork.

Always. I try to avoid hidden costs, if an artwork is already framed it will be priced to reflect this.

I always have several prints framed in oak in stock. Use the contact form to find out if I’ve got exactly what you want ready to hang.

A local framer is a great place to start, they're often not as expensive as you might think.

If you’re happy to do some DIY framing, Picture Frame Express offer some beautiful frames and a great service.

Shipping

All prints (except mini prints) will be shipped rolled and packaged with acid-free tissue paper in a sturdy tube. Your print will be sent via Royal Mails tracking service to ensure safe delivery, you may be sent a tracking number and updates on your delivery.

Print orders in the UK arrive within seven working days.

Definitely, original paintings can be sent via a specialist art courier.

Shipping costs vary depending on artwork size and destination, use the contact form to enquire about costs for shipping a specific item.

Yes, all orders can be collected from my home studio in Sussex. Use the click and collect option when you check out and I’ll email you to arrange a mutually convinient time for your collection.

Yes. I am happy to ship to The USA and within the EU. Shipping fees do apply and will be added at the checkout. Fees for posting one package within the EU are £30. Fees for posting one package to the USA are £40

Please note any import/custom taxes due on your items are your responsibility.

Returns

It's never happened before but any damaged items can be returned for a full refund.

I want you to be happy with your artwork, if something isn’t right your purchase can be returned for a refund minus the initial postage fee of £5.

Shipping costs (including import taxes) for returned items are payable by you the customer.

Use the contact form to send me a message and I will send you an address to return your purchase to. Repackage your item safely (preferably reusing the packaging it came in) and send it via your nearest post office to me.

Please note most items will need to be weighed to ensure the correct postage is used. Items costing less than £50 can be sent via first or second class post, items costing more than £50 should be sent via Royal mail tracked and signed for delivery. Once your item has arrived safely a refund will be initiated.

Refunded monies will be returned to the account or credit card used to pay.

Shipping costs (including import taxes) for returned items are payable by you the customer.

Workshops

Workshop fees are due at the time of booking, unfortunately, I can not reserve spaces for unpaid sessions.

If you give more than two weeks cancellation notice you will receive a full refund.

Fees paid are non refundable if the decision to withdraw from a workshop is yours and two weeks or less notice is given.

It happens, sometimes things don’t go to plan and in these circumstances, I may need to cancel a workshop. Refunds will always be given if a workshop is cancelled by me.

Schools and Art Clubs

I’m happy to visit local primary schools to talk about my work and working as an artist. I often get several requests so book up in advance.

Yes, for a small fee I am happy to visit.

Yes, use the contact form to request pricing information and workshop options.